IT

Dedicated. Experienced. Reliable.

Enhance control with Hybrid “In-House” IT.

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Do any of these resonate with you?

IT expenses out of control?

Always dealing with IT issues?

Employees complain a lot about IT?

Unhappy with your current IT support?

Concerned about HIPAA and compliance?

Ready to enhance your control over your IT?

What can we do for you?

24/7/365 Hybrid “In-House” Help Desk Support

Enhance your control of IT with a dedicated team of technicians focused on professionally supporting your facilities and your employees. They act like your team because they are.

Security and Compliance

With a keen focus on compliance and the latest industry best practices and standards, our team uses a variety of tools to ensure your systems and data are safe and secure.

Field Tech Support

We provide friendly, efficient technicians locally or coordinate support across the US.

Proactive Monitoring

Keeping you online and working is our main focus, however, things happen. Our monitoring tools work 24/7 and alert the team with any issues so they can be addressed and resolved expeditiously.

Infrastructure / Cloud

Maintaining secure, accessible, standardized, easy to use and easy to manage networks and systems is our expertise. Focusing on Microsoft technologies, our team can implement and manage a cost effective and efficient solution to meet your needs, keep you compliant, reduce onboarding time for new users and allow for faster issue resolution.

How will you benefit from working with our company?

Enhance Your Control

Our company is not a typical IT service provider. The vast majority of providers have a team of technicians that are shared across many clients. Our Hybrid “In-House” model gives you the best of both worlds – a dedicated team focusing on your needs and a cost structure that is fair, transparent and scalable.

Tailored to Your Needs

We know that every operator is different. Our focus is understanding your situation and your environment and we will tailor our services to your specific needs. Simply, we can work with your current IT team or take full control.

Improved Service Delivery

Your dedicated IT support team at our company will take ownership to provide the best experience for all employees. Support will continue to improve as the dedicated technicians become more and more integrated.

Better Results With Proven Processes

As an optimization focused organization, our effective workflows have been tweaked, and are continually improving, based on continuous review grounded by intelligent data.

Technology Drives Results

Leveraging our evolving best practices and industry experience, our company utilizes integrated, proprietary and proven technology designed to allow us to be the most efficient in providing results for our clients.

Our Global Workforce Is Your Advantage

Focusing on EU countries most aligned with the culture and work ethic of the US, you benefit from our global workforce focused on getting the best results for your team. Our US based account managers harmoniously work with you and our global teams.

IT FAQ’s

Where is your team located?

Is your team dedicated or shared?

Our service model for IT is to provide each client with a dedicated team of Tier 1 technicians with a dedicated Team Lead. Larger clients often prefer a larger dedicated team for full 24/7 coverage. Some clients prefer that we utilize our shared team to handle support outside of the dedicated team’s support hours. Contact us and we can discuss your individual needs and what would be the best fit for you.

Will we know who is working on our account?

Is your company HIPAA certified?

Do you work with or replace my current IT person/team/provider?

We can take over the entire process for an operator or supplement an existing team. At some sizes, an internal resource may be ideal. If you currently have an outsourced vendor providing IT support services, we can replace them. If you currently have in-house staff, we can work with your team or take full control. Let’s discuss your situation and tailor an offering to your needs. Contact us.

What is a Hybrid “In House“ IT Team?

Hybrid “In House” – After an operator grows past a few homes, the need for a team that truly knows everything about the organization while fitting into the culture becomes imperative to run an efficient, cost-effective, and secure IT environment. SBO builds IT teams for operators where most or all team members are dedicated, fit into the company’s culture, and act as just another in-house department as opposed to an outsourced IT managed service provider looking to increase revenue and profit.